Cockle Bay School - Complaints

Complaints

Written by Administrator
NAG 3.2 COCKLE BAY SCHOOL POLICY ON DEALING WITH COMPLAINTS Rationale: From time to time complaints may be received from caregivers or others regarding procedures or specific happenings at the school. Purpose: To ensure that any complaints received are dealt with in a fair and procedurally correct manner, endeavouring to ensure that matters are resolved to both parties' satisfaction, either concluded or an understanding in place for future action. Guidelines: The complaints procedure for Cockle Bay School is as follows: Letter of complaint is acknowledged by the Chairperson and the complainant advised of the next steps in the Board process. The letter becomes part of the correspondence that will be dealt with at the next Board meeting at a “public excluded” section. Letter is tabled at Board meeting and referred to relevant parties for reporting back to the Board. The Board decides whether to deal with the matter as a whole or appoint a committee to investigate and recommend to the Board. At the meeting of the Board Committee the reports are received and the parties may be invited to speak to their complaint or answer questions. The Board Committee considers the evidence and/or information and comes to a decision or recommendation. The Board (or Committee if so delegated responsibility) comes to a resolution as to how the Board will respond and/or what action will be taken. The Board's response is communicated to the parties to the complaint. Any of the parties may request the Board to reconsider their decision - however normally for such a reconsideration to take place, new information that would have been relevant to the Board's deliberations must be produced.
Last Updated ( Wednesday, 08 September 2010 )

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